Support
Contact us: contact@chequebutt.com. For privacy questions or deletion requests: privacy@chequebutt.com.
Getting started
Do I need an account?
Yes. Your garden lives on our servers so it can keep growing while you're away, and so you can garden alongside neighbours. Sign up in the app with an email address and a password. You then choose a username and the town your garden is in.
Why does it ask for my town?
Your allotment follows the real seasons and the real weather where you put it. You type the town in yourself. The app never reads your device's location.
How does time work?
The garden ticks along every quarter of an hour, whether or not the app is open. Come back tomorrow and things will have grown.
Your account
I forgot my password
Tap Forgot password? on the sign-in screen and we'll email you a reset link. If it doesn't arrive, email us from your account's address and we'll help.
How do I change my username?
Tap your name at the top of your garden. Varieties you've already bred keep the name you had when you bred them.
How do I delete my account?
In the app, tap ❓ Help at the top of your garden, then Your account, then Delete my account. This removes your account and your garden straight away, and can't be undone. If you can't get into the app, email privacy@chequebutt.com from your account's email address. The privacy policy explains exactly what is removed.
Neighbours and safety
Who can see my garden?
Only the gardeners on your site. Nobody outside your site can, and nobody who isn't signed in can see anything at all.
Someone is bothering me. What can I do?
- Block them. Open their plot, or a posted swap they sent you, and tap 🚫 Block. Their notes are hidden from you, and they can no longer send you notes, gifts or swaps. You can unblock them under ❓ Help → Gardeners you’ve blocked.
- Report them. Tap ❓ Help, then 🚩 Report a problem at the bottom. We review every report, and we remove content and accounts that break the rules.
What isn't allowed?
No harassment, hate, threats, sexual content, spam, or sharing anyone's personal details. Usernames, variety names and notes are checked for offensive words when they're written. People who break the rules lose their account.
Something's not working
Email contact@chequebutt.com and tell us:
- your device (for example iPhone 16, or a Samsung tablet) and its system version;
- what you were doing when it went wrong;
- a screenshot, if you can.